Musser Automotive

Grace Key 3 months ago

The mechanics were very friendly and communicative through the entire process! The shuttle service was also very helpful. They were upfront about the parts my car needed and their purpose — I never felt like they were trying to upsell me on anything. I dropped my car off Wednesday and it was finished by Thursday morning. I got an alignment, camber bolts replaced, and drive belt replaced. It wasn’t the cheapest bill.. however, according to prices of parts on Autozone, online repair forums, and my dad, they seem to charge a reasonable fair for their services! I will definitely bring my car back to Musser the next time I’m in need of any maintenance!

Vivian Selk 3 months ago

They were all very nice and explained the problem my vehicle had to me. The front desk area has comfortable furniture so you can sit and wait for the work to be done. They put new headlights in my car and it took less than an hour to be completed. I over all had a wonderful experience and will be coming back there with any issues my car decides to get lol

Dee 4 months ago

They repaired a puncture in my tire and did an excellent job. Everyone was very kind, professional, and easy to work with. The whole experience was smooth from start to finish, and I’m very happy with the results. I would definitely recommend them.

Ted Peterson 5 months ago

These guys are awesome. They stayed late on a Friday to finish my truck after I casually mentioned, "I should be fine without it over the weeked." My coworker had the same issue as mine with his truck and pricing was in line with competitors, but the service was great. I witness them treating all customers with respect, regardless of the price of service.

Evan Wolff Edited 6 months ago

I didn't want to write this review as I've had good experiences with Musser in the past, but I'm beyond frustrated at this point. Musser damaged my steering wheel in mid January, and for almost two months now I've been trying to get them to take accountability with little success. I've talked to them in person, over the phone, and over text, and every time they promise they'll schedule something with their upholstery repair man but never follow through. They even told me to bring my car by one day of the week to look at it, and despite me calling them the previous day AND texting them the morning I tried bringing it by, they told me they'd schedule something the following week while I was driving there. Fast forward 10 days later and I have yet to receive a call confirming an appointment with the upholstery repair man. They take forever to respond to texts (if they respond at all), and will frequently tell you they'll call you back only to never return your calls. Furthermore, they also doubly charged me for my differential oil. In their defense, they did promise to give me a free quart as compensation when I got my transfer case oil changed, but the fact it happened in the first